“Burger King has launched a new ‘Whopper Guarantee’ promotion and designated ‘Your Way Champion’ restaurant managers to improve order accuracy and service,” WCYB reported. The moves follow a nationwide Listening Initiative that generated thousands of customer complaints about consistency, accuracy and in-restaurant experience.
Dissatisfied customers can have their Whopper remade on the spot and receive a free classic Whopper on a future visit by scanning a QR code inside the box. The changes will apply at participating Burger King locations across Virginia, including those in Northern Virginia.
