Editor’s Note: “Making Tech Work for You” is a promoted post that is sponsored by JTC Inc. and written in partnership with Potomac Local.
Mark Carroll has been a Managing Partner at Capital Group Benefits since 2013, after working for more than twenty years in employee benefits.
Capital Group Benefits started out as a brokerage firm, specializing in providing employee benefits packages to employers, employees and individuals. Carroll has worked with Jewell Technical Consulting, Inc. for eight years and he described their successful long-term relationship.
“I met JTC…eight years ago… I was referred to them by a company called McLean Insurance,” said Carroll,”…and the resource for a company I was at called Small Business Insurance Solutions, a brokerage firm, for employee benefits…[and] JTC just worked with us there to get some network stability, hardware, and the like and then basically was our backbone support for running our network for a number of years.”
When Carroll decided to transition to Capital Group Benefits, he not only brought his clients, he also brought JTC, Inc. due to the past positive experiences he has had with them.
“I brought my clients here after being at the other place for 15 years, and then we needed some support here…so they did an online assessment of hardware, delved a little bit in some of our software applications and now we’re even looking to move forward with the phone system with them,” said Carroll. JTC, Inc. is the sole IT provider at CGB and it is helping the company reach new heights.
As far as improving their technology, JTC works alongside the company and within their limits to provide the best service possible rather than trying to sell to their client the newest computer program.
“JTC can assess your scope and some proprietary software we do or don’t run…as far as network stability and promoting the computer system being an effective tool for the workplace, they keep that in mind as opposed to just a recommendation of what’s the latest, greatest and I like that,” said Carrol.
Among other things, Carroll admired JTC, Inc. for how they engage with their clients, as well as their knowledge base.
“I like them because they seem to be astute enough to work with…on a hardware budget,” Caroll praised,” And they give you the sense that they’re not just looking to build a bunch of tech hours and they’re aware of the different types of software you’re running and if there’s an issue between them or not. I just really like their forward-thinking approach and using our resources as a client wisely.”
Like many business partners, Carroll has worked with other IT companies previously and gave some reasons as to why he believes JTC, Inc. is different from the pack.
“JTC brings truth to computing. Computing is all about reality. The hardware doesn’t last long, the software and network set up are as expensive as the hardware. Having professional guidance from a JTC is essential to have a computing environment that is stable and dependable. The staff are always courteous, the advice, always sage.”
JTC is a Microsoft Certified Partner and a Dell Authorized Partner and utilizes Microsoft and Dell technology.
