Paul Flood is the General Manager at Westwood Country Club located in Vienna.
Jewell Technical Consulting, Inc. has provided their IT services to Westwood Country Club for about 10 years. Since JTC, Inc. replaced the older servers at the country club earlier this year, the country club has continued to enjoy great uptime, further allowing it to have more capabilities and ultimately provide better service to its clients. Â
“Back in like February or March of this year…we certainly didn’t have any significant issues and I don’t know that we really had any issues that lasted longer than an hour or so. We [had] a pretty smooth, seamless transition from an old server to a much more modern, updated server…” said Flood.
Top-notch service with budget in mind
The Westwood Country Club are now in a better position than ever to serve their clients, much of it thanks to their strong and steady uptime that has so far been able to fit the country club’s busy schedule.
“We’re a country club, and one thing country clubs like to stress…[is] service and if our computers are down…certainly we can’t provide top-notch service and that situation did not arise,” said Flood. “We were able to deliver top-notch service on a regular basis and plus…the budget was right on target, there were no surprises at the end for additional charges or upgrades or change orders, it went very smoothly from that part.”
Country club employees trying new iPads
Due to the large lack of downtime at Westwood, both JTC, Inc. and Westwood are exploring new and innovative ways to operate the country club, for example some Westwood employees are now able to use iPads with thier clients.
Previously, Westwood suffered from miscommunication and lagging updates when some of the employees would receive an update and others wouldn’t. Thanks to JTC, Inc., that has all changed and Flood called that “significant.”
“Everybody gets the upgrade at the same time”
“If there’s an upgrade, everybody gets the upgrade at the same time, it’s not like in three or four years half the staff is using different versions of different software, we’re all in the same boat so to speak,” said Flood. “Because it was just six to eight months ago I don’t think there’s been any changes since but certainly if there is a change down the road…we’re all going to change at the same time so we’re all be able to communicate and better, as a result.”
Flood also enjoys the feeling of security he has with JTC’s ability to back up his IT properties remotely.
“We’re comfortable that if there is a problem, we got a backup, we got redundancy, we got offsite backup redundancy and that’s something that we didn’t have previously and that wasn’t even brought up to us previously. I get it, the IT industry changes…at a pretty rapid pace and maybe 15 years ago our vendors really didn’t have access to it but certainly JTC does and they’re happy to share new information they have with their clients.”
JTC is a Microsoft Certified Partner and a Dell Authorized Partner and utilizes Microsoft and Dell technology.
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