Editor’s Note: “Making Tech Work for You” is a promoted post that is sponsored by JTC Inc. and written in partnership with Potomac Local.
Joe DeVito is the president and owner of AireServ of Northern Virginia and Refrigeration Systems. Both companies offer heating, ventilation, and air conditioning services to the community.
Recently JTC, Inc. installed a new RDP server at AireServ of Northern Virginia that moved all of their data into the cloud and off of the company’s local computers. So far, the solution has eradicated the problems of the past and has greatly added to the capabilities of AireServ of Northern Virginia.
“We’ve only had it for a week, and it’s fantastic,” said DeVito. “Before the RDP server, the employees at AireServ were unable to work remotely and relied heavily on the local office computers. Now everybody is working out of the cloud” said DeVito.
The addition of the new server also means the company’s local computers will not have to back up as they are now all connected directly to the cloud. DeVito says this will save him money in the long run because he won’t have to consistently buy new computers, which he says became “quite costly and a hassle.”
JTC, Inc. also addressed AireServ’s email problems by hosting the company’s email and thus making it more reliable.
“Before, we hosted our own emails service out of Microsoft Exchange and now they [JTC] hosts it so now we don’t have to worry about our emails going down because of something [happening] to our server,” said Devito.
Additionally, JTC, Inc. was able to identify and create a solution to AireServ’s unreliable internet and connectivity issues. The issues were so serious that AireServ employees could not access tickets when the internet was unavailable and, therefore, could not reach customers.
“That was our problem…when [the] internet would go down, everything shut down, our phones…emails…our web-based programs, gone. We one day went seven days without our phones…”, said DeVito.
The cloud that JTC, Inc. installed made Internet and data much more accessible to AireServ employees who can now access it across multiple devices, including iPads, telephones, and smart phones and they use cell service if the internet suddenly goes down.
DeVito has been in business for 26 years and has experienced his share of IT companies both as a consumer and customer. Other than its IT service, JTC, Inc. has a great reputation for its customer service and its team of people, AireServ is no exception. “…They’re the best,” said DeVito, “…when I connected with JTC, I’ve never changed, never looked back.”
JTC is a Microsoft Certified Partner and a Dell Authorized Partner and utilizes Microsoft and Dell technology.
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