Manassas ranks above average in 8 Citizen Satisfaction categories surveyed
In a survey conducted by one of the nation’s leading community-based market research firms, results showed that citizen satisfaction in the City of Manassas is significantly above national and regional benchmarks in a number of service areas. Overall, three categories stood out: the overall quality of citizen services provided; the overall quality of water and sewer utilities; and the effectiveness of communication with the public.
Categories where the City of Manassas scored significantly higher than the national and regional benchmarks include:
- Maintenance of streets
- Sidewalks and infrastructure
- How safe residents feel in their neighborhood at night, in commercial/business areas of the City and in City parks
- Maintenance of neighborhood streets
- Cleanliness of City streets
- Access to information about City services
- Opportunities to participate in local government
- Satisfaction with residential garbage collection and residential curbside recycling
The percentage of residents satisfied with customer service is 15 percent higher than the national average. Survey participants responded more than 20 percent above the national average when asked how satisfied they were with customer service in regards to response time and customer service experience.
“Having worked with City staff for the last year, I know how our dedicated staff goes above and beyond to provide services to the community,” said City Manager W. Patrick Pate. “I am extremely proud that resident opinions show that City of Manassas staff are significantly above the nation in customer service.”
City Council and staff are pleased with the results, not only because they highlight what the City is doing right, but because the survey shows what priorities the community has in coming years. Major services that were recommended as top priorities for investment over the next few years include: overall flow of traffic and ease of getting around; overall quality of public education; and overall quality of economic development.
ETC Institute used a random sample of households within the City of Manassas for this survey. They had a goal of 400 completed surveys being returned to provide this data and received 405 surveys from all areas of the City of Manassas. To read the survey results presented by ETC Institute, visit manassascity.org/CSS.
The preceding promoted post was written by the City of Manassas.
